Objective

Understand how learners interact with GLAIde for resolving doubts and summarizing videos/chapters. Identify expectations, emotional triggers, friction points, and success factors in improving comprehension and revision.

Participants

The Tyre Market platform improves the tyre-buying experience for individual and commercial users. Backed by the Cherry Tyre Inventory system, it helps users research, compare, and buy tyres while connecting them to local services.

15 users across:

5 early learners (beginners in the program)
5 advanced learners (at the program end)
5 working professionals completed the Program

Methodology

In-platform behavior tracking
1:1 contextual interviews
Task-based prototype testing
Upgrade for better Performance.
Feedback via surveys post-feature use

Quantitative Insights

93%

Used AI doubt resolver

87%

Used summarization for revision

81%

Found summary accurate and useful

76%

Felt more confident after using GLAIde

69%

Understood answers without mentors/acadOps help

9

Net Promoter Score (NPS) for prototype

1. Expectations vs. Reality

Users expected quick, relevant responses — not generic explanations.
They saw GLAIde as a “smart friend” rather than a teacher — clarity > complexity.
Summary accuracy was praised when tone matched the original content.

2. Key Use Cases Identified

Doubt resolution during video watching
Quick recaps before assessments or quizzes
Clarification for missed concepts after live sessions
Reference tool when learning during commute or breaks

3. Emotional Triggers

Fear of asking “basic” doubts in public forums
Anxiety before tests or assignment deadlines
Gratitude when AI provided simple, repeatable explanations
Boost in confidence when answers were aligned with instructors’ explanations

4. Trust & Clarity Drivers

Clearly cited source (timestamp, chapter, line from transcript)
Summary vs. full explanation toggle option
Indicators like “This doubt is commonly asked” built credibility
Tone that matched the learner’s level (no jargon, examples were relatable)

5. Usability Observations

Users struggled to phrase their doubt effectively – needed prompt suggestions
Some missed the summarization feature as it was passively presented
Confused by multiple AI responses when not ranked by relevance
Voice queries were underutilized but appreciated when discovered

UX Strategy & Design Principles

✅ Embedded Intelligence

Real-time summarization layered into the video experience
Inline AI responses during pause/play triggers
One-click doubt submission from any timestamp

🎯 Personalized Support

User-level tone and language adaptation (Beginner/Advanced)
"Explain Like I'm 5" mode toggle for tough concepts
Response rephrasing and alternative examples for clarity

💬 Humanized AI Assistance

Conversational response style: “Looks like you’re stuck here…”
Emotional validation: “A lot of learners find this tricky too.”
Confidence nudges: “Great! You’ve mastered this part.”

🔁 Revision & Reinforcement

Summary cards at end of each chapter
Downloadable/printable notes for offline access
Quiz-style check questions post-summary to reinforce concepts

Feature Highlights

Feature	Impact
Context-Aware Doubt Solver	Reduces dependency on instructors by 50%
Real-Time Video Summaries	Supports “learn-on-the-go” and revision moments
Multi-Tone AI Explanations	Adapts answer format to learner type
Timestamped AI Anchoring	Boosts trust by pointing to source content
Voice Query + Text Input	Allows multi-modal doubt entry
Summary Deck Export	Encourages offline review and repetition

Outcomes

Reduced to 45 secs

Time to resolve a doubt

92% CSAT

Learner satisfaction

3.5× usage

Repeat usage of doubt tool

78%

Doubts resolved without escalation

85%

Learners saying “understood better”

Web/Desktop Designs

Mobile Designs

Conclusion

GLAIde isn’t just an AI bot — it’s a personalized tutor that listens, adapts, and reassures. In a landscape where learners hesitate to ask “silly” questions or feel overwhelmed by dense chapters, GLAIde offers a judgment-free zone of clarity, confidence, and support. By delivering real-time, context-aware assistance and emotionally intelligent summaries, we’re not only improving academic outcomes but also restoring the learner’s belief in their ability to keep going — one doubt at a time.

GLAIde – AI-Powered Doubt Clearing & Chapter Summarization